Enhanced Transit Liability Cover
XPRESS-CARGO offers Enhanced Transit Liability Cover which protects your goods during shipment for up to a Maximum value of £50. If you are sending items of great value or importance to you, we strongly recommend that you take out additional insurance from online insurance provider.
Your Cover will not be valid if you are sending any of the items on our list of hazardous, prohibited, or owner’s risk goods. Owner’s Risk” goods are items that can be sent, but that we cannot cover against lass and/or damage.
Cannot be covered against loss and damages:
- Pottery and ceramics- including plaster and china, figurines and statuettes
- Glass- including any item containing glass
- LCD screens/ computer monitors
- Televisions
- Antiques – any
- Original works of art
- Liquids – any
- Data – whether on discs, tapes, memory cards or any other storage device
- Vouchers
For damaged goods
You must contact us to make a claim within 7 days of delivery, including the day of delivery. Both the damaged item(s) and packaging must be kept for inspection and not moved and the items must not be tampered with or repaired prior to inspection. In order to pursue your claim, we will need the following:
- A photograph of the damaged item(s) along with the packaging
- Evidence that your consignment was suitably packaged- We advise you to take photographs of the packaging of your parcel before it is sent, but photographs from the receiver once the parcel has been delivered will also be considered.
- A copy of the delivery note signed “damaged” or ‘unchecked”? (Please note that we will reject any claim where the goods have been signed for “In Good Condition”)
- Proof of value for the entire consignment(receipt or purchase invoice). Please note that this must be your cost price and not your sales price; only the replacement value or repair of the goods will be paid.
For lost goods
Claim can only be undertaken once the Carrier has declared the goods to be “lost”. You must contact us within 7 days of the carrier having declared the goods to be lost.
In order to pursue your claim, we will need the following:
- A copy of the air waybill or consignment note signed by the driver on collection of your goods
- Proof of value for the entire consignment (receipt or purchase invoice). Please note that this must be your cost price and not your sales price; only the replacement value or repair of the goods will be paid.
We aim to process all claims as quickly as possible. Once we have received all relevant documentation and evidence, we endeavour to make you an offer within 7 -10 working days. Once the offer is accepted, we process payments within 5 working days.